Terms and Conditions

Terms of Use

Introduction

You have accessed the website of Authority Brands, LLC, and its parents, subsidiaries and affiliates ("Authority Brands"). For purposes of these Terms of Use, the "Site" includes the website of One Hour Air Conditioning and Heating (www.onehourheatandair.com). Please read these Terms of Use carefully before using the Site. By accessing and browsing the Site, you agree to these Terms of Use with Authority Brands. If you do not agree to all of these Terms of Use please exit from this site immediately.

The Site is comprised of various documents and web pages created and maintained by Authority Brands. While accessing and using the Site, you may be able to order services or conduct other business with Authority Brands through the Site (the "Services"). The Site and the Services are offered to you on the condition that you accept, without modification, the terms and conditions contained in this document. Your use of the Site and any Services constitutes your agreement to all such terms and conditions.

Authority Brands may revise and update these Terms of Use at any time without notice. Please periodically review the Terms of Use posted at this website. Your continued use of the website will mean acceptance of those changes.

The terms "Authority Brands" "Company" "we," and "our" are used in this site for purposes of convenience and are intended to refer to Authority Brands and/or its affiliates, subsidiaries or related parties either individually or collectively, as the context may require. These references are not intended to suggest that the various Authority Brands companies referred to are not independent corporate entities having separate corporate identities and management.

Communication and Privacy

Authority Brands owns the Site. If you have any questions about our Website Terms of Use and Policies, you may contact us:

By Email: Customer Service

By Mail: Authority Brands, LLC c/o Corporate Marketing, Digital Services 7120 Samuel Morse Dr. Suite 300 Columbia, MD 21046

We know that many visitors to our site are concerned about the information they may provide and how we may use that information. Our Privacy Policy governs the collection, use, retention and disclosure of information we gather from the Site, and is available on the Site.

No Solicitation

The information provided through the Site is intended solely for the general knowledge of visitors to the Site and does not constitute an offer or a solicitation of an offer for the purchase or sale of any shares or other securities of Authority Brands. The information contained in this Website does not constitute advice or an offer to sell or deal in any securities and must not be relied upon in connection with any investment decision.

Currency and Accuracy of Information

Although Authority Brands makes reasonable efforts to ensure that the information provided through the Site is current and accurate, Authority Brands makes no representations or warranties as to the accuracy, reliability, completeness or timeliness of such information. All information is provided "as is" without any representation, warranty or condition as to its accuracy or reliability.

Certain documents and other materials on the Site, including presentations and documents filed by Authority Brands with regulatory authorities of selected jurisdictions and listed and/or linked to the Site, speak only as of the dates on which such documents and materials were filed or otherwise used by Authority Brands. The contents of such documents or materials may become out-of-date, however, Authority Brands makes no commitment and disclaims any duty to update those documents and materials.

Intellectual Property

The Site and its contents are protected by copyright, trademark and other proprietary rights of Authority Brands or third parties. Authority Brands names and logos, and all related product and service names, design marks and slogans are the trademarks or service marks of Authority Brands. Except as expressly permitted herein, no portion of this website or its contents, including trademarks, logos and service marks, may be reproduced, displayed or used in any form, or by any means, without prior written permission from The Authority Brands or the applicable third party.

Authority Brands hereby grants to you a non-exclusive and non-transferable license to view and print documents and web pages located on the Site for non-commercial or educational use within your organization only, subject to the following conditions:

The material may only be used for non-commercial purposes;

The copies must retain any copyright or other intellectual property or proprietary notices contained in the original material;

The products, technology or processes described on the Site may be the subject of other intellectual property rights reserved by Authority Brands or by other third parties. No license is granted in respect of those intellectual property rights;

Images, tables and drawings on this site are protected by copyright and may not be reproduced or appropriated in any manner without written permission of their respective owner(s).

The information and content on the Site shall not be used for any other purpose. The documents and web pages on the Site may not be reproduced, republished, retransmitted, sold, modified or exploited in any other way.

No other use of the information is authorized. Except as specified above, nothing contained herein shall be construed as conferring by implication, estoppel or otherwise, any license or right under or to any intellectual property right including, without limitation, any patent, trademark, service mark or copyright of Authority Brands or of any third party. Authority Brands and/or any third party owner of such rights retain all such rights. Authority Brands reserves the right to require you to delete, destroy or otherwise remove any content that is used in a manner that in Authority Brands' sole opinion is contrary or otherwise inappropriate, derogatory or offensive.

You agree that any person to whom the content is provided directly or indirectly through you, will be advised of the terms of this Agreement, and that each such person is bound by these terms. You may in no way modify, reformulate, adapt, alter, adjust, change, disassemble, frame or decrypt any of the contents of the Site.

Use of the Site

You may use the Site for lawful purposes only. You are prohibited from use on the Site, or transmitting to or through the Site, any unlawful, threatening, obscene, defamatory, libelous, harassing, pornographic, hateful or ethnically, racially or otherwise objectionable material, or any material that would contribute to a civil or criminal offense, otherwise violates any law, or which infringes on any intellectual property right.

Any information submitted or communicated to Authority Brands through use of the Site or Services that does not include personal information or data about you is non-confidential and non-proprietary and Authority Brands may, without compensation to you, incorporate, distribute or otherwise use such information for any commercial or non-commercial purpose. Authority Brands is under no obligation to use or post any such information and may remove any information it does post at any time in its sole discretion. Any personal information or data submitted to Authority Brands through use of the Services or Site is governed by the terms of the Privacy Statement.

Authority Brands may provide software for download or use on the Site. Any software provided on the Site is protected by copyright law and governed by the terms of the end user license agreement that accompanies such software. You may not install or use any software that is governed by an end user license agreement unless you first agree to the terms of the end user license agreement.

Disclaimer of Liability

The Site contains general information and may contain errors, omissions and inaccuracies. Authority Brands assumes no liability or responsibility for any such errors, omissions or inaccuracies or any other limitation that may arise in relation to the Site. The Site content should not be relied upon for any personal, commercial or financial matters and you should consult an appropriate professional for advice based on your specific circumstances. Authority Brands may make modifications and/or changes to the Site at any time without notice.

THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE" AND IS USED BY YOU STRICTLY AT YOUR SOLE RISK. AUTHORITY BRANDS MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS OR ACCURACY OF THE INFORMATION CONTAINED ON THE SITE. ALL SUCH INFORMATION IS PROVIDED WITHOUT WARRANTY, REPRESENTATION OR CONDITION OF ANY KIND, EITHER EXPRESSED OR IMPLIED. AUTHORITY BRANDS MAKES NO WARRANTIES OR REPRESENTATIONS WITH RESPECT TO ERRORS OR OMISSIONS THAT MAY BE CONTAINED IN THE SITE CONTENT, THE ACCURACY OF THE SITE CONTENT, OR THAT THE SITE CONTENT IS VIRUS-FREE.

THE USER ASSUMES ALL RESPONSIBILITY AND RISK FOR THE USE OF THE SITE AND THE INTERNET GENERALLY. AUTHORITY BRANDS DISCLAIMS ALL CONDITIONS, WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS, EXPRESS OR IMPLIED, WITH REGARD TO THE INFORMATION ACCESSED FROM, OR VIA, THE SITE OR THE INTERNET, INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED CONDITIONS, REPRESENTATIONS OR WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT AND ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS IMPLIED BY STATUTE. Some jurisdictions may not allow the exclusion of implied warranties, therefore, some of the above exclusions may not apply to you.

AUTHORITY BRANDS DOES NOT ASSUME ANY LEGAL LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION, APPARATUS, PRODUCT OR PROCESS DISCLOSED ON THE SITE OR OTHER INFORMATION ACCESSIBLE FROM THE SITE INCLUDING AVAILABLE FROM ANY LINKS.

IN NO EVENT SHALL AUTHORITY BRANDS BE LIABLE FOR ANY SPECIAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, REVENUE OR PROFITS, WHETHER RESULTING FROM AN ACTION OF CONTRACT, INTELLECTUAL PROPERTY INFRINGEMENT, NEGLIGENCE OR OTHER TORT OR CLAIM, ARISING OUT OF OR IN CONNECTION WITH THE USE OR RELIANCE UPON THE INFORMATION ON THIS SERVER, SITE OR THE INTERNET GENERALLY.

IN ALL OTHER CIRCUMSTANCES, AUTHORITY BRANDS' AGGREGATE AND COMPLETE LIABILITY TO YOU OR ANY THIRD PARTY, HOWEVER ARISING, SHALL BE LIMITED TO A MAXIMUM OF $10.00 (USD).

References and Links to Third Party Sites

The Site may refer to other individuals, companies, entities, organizations, products or services. Such references do not and shall not imply any endorsement or recommendation by Authority Brands of such individuals, companies, entities or organizations or their products or services. The Site may contain links and other references (collectively the "Links") to other websites. These Links are supplied to you merely as a convenience and the inclusion of any Link does not imply any approval or endorsement or recommendation of that third party or their related information, products or services or any link contained in a Linked site, or any changes or updates to a Linked site. The Authority Brands is providing these Links as a convenience, and the inclusion of any link does not imply endorsement by The Authority Brands of the site or any association with its operators.

Links to this Site may also be provided from other sites either known or unknown to Authority Brands. Access to any other website linked to or from the Site is at your own risk. Authority Brands has not reviewed and is not responsible for the content of any third party sites linked to or from the Site and does not make any representations regarding the content or accuracy of materials on such third party sites.

You accept all risks, losses and damages that result from your use of the forgoing referenced entities, products, services and Links.

SMS and Call Opt-In Policy

By providing your phone number through any form, request, or communication on this Site or to One Hour Heating and Air of Ogden, and by checking any applicable consent box or verbally agreeing, you provide your express written consent to receive text messages and phone calls from One Hour Heating and Air of Ogden. This opt-in consent applies to all communications related to appointment scheduling, service reminders, follow-up messages, promotional offers, and other business-related communications. Your consent is entirely voluntary. Providing your phone number and opting in to receive SMS or call communications is not a condition of purchasing any goods or services from One Hour Heating and Air of Ogden. You may request a quote, book an appointment, or purchase any service without opting in to receive text messages or automated calls. For more information please visit our Privacy Policy at https://ogden.onehourheatandair.com/privacy-policy

SMS and Call Opt-Out Instructions

You may revoke your consent and opt out of receiving text messages at any time by replying STOP to any text message you receive from One Hour Heating and Air of Ogden. Upon receiving your STOP request, we will send you a single confirmation message to acknowledge that you have been unsubscribed, and no further text messages will be sent to you unless you re-opt-in at a later date. To opt out of automated phone calls, you may inform any representative during a call that you no longer wish to receive automated calls, or you may contact us directly at 801-513-2840 or [email protected] to request removal from our call list. Opt-out requests will be processed promptly. If you continue to receive messages after submitting an opt-out request, please contact us immediately at 801-513-2840 so we can resolve the issue.

SMS and Call Message Frequency Disclosure

Message frequency varies based on your service activity, appointment schedule, and communication preferences. On average, you can expect to receive between 2 and 5 text messages per month from One Hour Heating and Air of Ogden. Message volume may temporarily increase during active service periods, such as when you have a pending appointment, an ongoing service request, or when follow-up communication is required to complete your service. You will never receive messages unrelated to your service relationship with One Hour Heating and Air of Ogden. Message and data rates may apply depending on your wireless carrier and plan. Contact your wireless carrier for details regarding your specific messaging and data plan charges. Reply HELP to any message for assistance or call 801-513-2840. Carriers are not liable for any delayed or undelivered messages.

SMS and Call Data Usage Policy

When you provide your phone number and opt in to SMS or call communications, One Hour Heating and Air of Ogden collects and stores your mobile phone number, your consent status and the date and method by which consent was provided, message delivery and response records, and your opt-in and opt-out history. This information is used solely for the purpose of sending you service-related communications, maintaining accurate records of your consent for compliance purposes, and improving our communication systems. We do not sell, rent, lease, or share your phone number or SMS consent information with any third parties for their marketing purposes. We may share your phone number with service providers and technology platforms that assist us in delivering text messages and managing our communication systems, but only to the extent necessary to facilitate the delivery of messages you have consented to receive. Your data is retained while you are an active customer and for a period of six (6) months following an opt-out request, solely for compliance and record-keeping purposes, after which it will be securely deleted from our systems.

Automated Calls and Text Messages

One Hour Heating and Air of Ogden uses an automatic telephone dialing system and prerecorded or artificial voice messages to deliver certain communications to you, including appointment reminders and confirmations, service scheduling updates and technician arrival notifications, follow-up communications regarding completed or upcoming services, and responses to inquiries you have submitted through our Site, phone line, or other communication channels. These automated communications are sent to the phone number you provided at the time of opt-in. Standard message and data rates may apply. Automated calls may be made to both mobile and landline phone numbers. If you provide a landline number, you may receive prerecorded voice messages in lieu of text messages. You may opt out of automated calls and text messages at any time by replying STOP to any text message, calling us at 801-513-2840, or emailing [email protected]. Consent to receive automated calls and text messages is not required as a condition of purchasing any service from One Hour Heating and Air of Ogden. For questions or assistance regarding automated communications, reply HELP to any text message or contact One Hour Heating and Air of Ogden at 801-513-2840 or [email protected].

Additional Terms

Authority Brands may revise and update these Terms of Use at any time without notice. It is your obligation to review these Terms of Use from time to time to ensure that you agree with such terms, as modified. If you do not agree with such modified terms you are required to stop using the Site.

If any part of this agreement is found to be invalid or unenforceable by a court of competent jurisdiction pursuant to any applicable law then such invalid or unenforceable term will be deemed struck from these Terms of Use. In any event, the remaining provisions in these Terms of Use shall continue in full force and effect.

Jurisdiction and Arbitration

Access to this website is governed by all applicable federal, state, provincial and local laws, and, in the case of users resident outside of Canada or the United States, you may also be subject to additional laws of the country where you reside. You are responsible for compliance with the laws of your jurisdiction and other applicable law.

Use of this website and the Terms of Use shall be governed and construed in accordance with the laws of the state of Texas, without regard to the choice of the law provisions thereof. You also agree that any disputes or claim relating to or arising out of or in connection with the use of the Site or the Terms of Use are to be settled by binding arbitration in Houston, Texas using the then current rules and procedures of and pursuant to the Commercial Arbitration Rules of the American Arbitration Association (the "AAA"), as modified by these Terms of Use, and will be administered by the AAA who shall appoint one (1) arbitrator. The arbitrator shall apply the law of the state of Texas without reference to rules of conflict of law or statutory rules of arbitration, to the merits of any dispute or claim. An award of arbitration may be confirmed in a court of competent jurisdiction.

Acceptance of Terms of Use

Authority Brands maintains the Site to provide you with Services and information about Authority Brands. By using the Site, you agree that you have read, understood and agree to be bound by these Terms of Use. If you do not agree to the Terms of Use, do not use the Site.

This agreement constitutes the entire understanding and agreement between you and Authority Brands with respect to the Site and your use of same.

Last Amended: October 22, 2020